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Being a pharmacist can be a lucrative and fulfilling career. While being a pharmacist can be rewarding in more ways than one, it is also one of the most demanding. It requires speed, accuracy, and care. You have to deal with calls from patients experiencing distress or discomfort, hoping for an immediate solution to their … Read more
Businesses worldwide aim to deliver top-quality customer service, which can be challenging when customers’ needs arise outside regular business hours. Data shows that nearly half of all the customers expect companies to respond faster than four hours. With the changing global economy, which is seeing many people working more, most people make their calls to … Read more
No matter what industry you’re in, you need to provide customers with stellar customer service when they experience an issue. This means creating a dedicated customer support or technical support team to provide those services. Although these services may seem similar, the types of people that perform best in these roles exhibit different traits and … Read more
Fifty-two percent of clients who had a bad experience with a company will never do business with them again. Every business relies on its clientele’s continued patronage and approval to stay afloat. Understanding your customers’ “pain points” is essential to maintaining their satisfaction. To serve customers properly, it’s important to stay in contact with them … Read more
Customer service scripting is a tool that simplifies an agent’s inquiry response. Currently, there are over 286,696 call agents in the U.S., and all of them must abide by certain calling etiquette; this is where call scripting comes in. One important part of customer-service scripting is called positive scripting. This involves pre-made phrases or replies … Read more
In a 2020 study, 40% of respondents said they would no longer do business with a company because of poor customer service. And as consumers’ expectations continue to change, the trends in customer service shift just as rapidly. To keep up with the competition in their respective markets, businesses of all types must adapt to … Read more
The call center market made a revenue of $27.1 billion in 2022 and is deemed to rise to $55.5 billion by 2029. The COVID-19 pandemic highly influenced this rise, considering that the imposed new rules made everyone alter their normal lives. Even now, the post-pandemic world is changing all aspects of our personal and business … Read more
New trends are constantly springing up in every sphere of life, revolutionizing how we perform our day-to-day tasks. Usually, they mark a continuation of the trends from the previous year. But that’s not true for 2022. The COVID-19 pandemic changed our perception of time, money, and life. There are shifts in how customers behave and … Read more
With the way the economy goes through ups and down in almost quick succession, It is hard to predict where it is headed. And with recent global developments, businesses need to whittle down costs to stay competitive. Many enterprises turn to outsourcing to save resources. Specifically, a lot of businesses choose to outsource customer service. … Read more
If you’re experiencing spikes in call volume and can’t keep up, you’re losing out on business. Even if your representatives manage to take every call, the added stress will make them less productive, lowering their chances of successfully converting callers into customers. Fortunately, there are a few ways to deal with call volume spikes, lessen … Read more
