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The core principle of customer service has remained the same over the years: Address the customers’ concerns, and be supportive and friendly. However, in today’s technology-driven society, much has changed in regards to call handling, self-service options, and customer feedback. Most call centers have automated answering systems which prompt customers for various responses to ensure … Read more
What are the small business trends of 2015 that entrepreneurs need to know about? In this post, we’ve picked five of the biggest changes and issues affecting the marketplace for small business owners. 3D Printers and Small Batch Manufacturing– 3D printing, or “additive manufacturing,” has been talked about a lot over the last few years. … Read more
Today’s consumers might seem more vocal than they were in the past, when it comes to customer service and overall shopping experiences. In the past, consumers would share positive and negative experiences by word of mouth with their friends, family, and co-workers. While some still do this, nowadays more people express themselves through social media … Read more
Answering services can be an invaluable tool for businesses in a wide range of industries, from healthcare to manufacturing. These “virtual receptionists” are an excellent option for businesses that don’t need or cannot afford to hire additional part or full-time staff to handle the broad range of functions a live answering service can provide. These … Read more
In today’s business environment, having an active social media presence can be as important as every other part of your sales, marketing, and customer service operations. Social media can be used to resolve customer complaints, advertise your products and services, and to entice customers to pick up the phone and contact your secretary or answering … Read more
Non-profits don’t operate so differently from for-profit organizations when you get to the nitty-gritty of the matter. Non-profits have to generate an inflow of money, get their message out, manage their resources, and maintain a solid public image. If you approach running a non-profit like a business, your cause will see tremendous success. 1. Invest … Read more
What do fires, earthquakes, tornadoes, floods, and hurricanes all have in common? Nobody who became a victim of any of these disasters saw it coming or expected it to happen. But don’t worry — the majority of businesses that develop sound disaster preparedness plans come out of the situation just fine, especially when they have … Read more
Recently, the news headlines have been dominated by tragedy. Coffee shops, factories, and ordinary workplaces have been instantly and irreversibly catapulted into chaos and mayhem. Have you considered beefing up security to keep your workers safe? Here are three tips for providing better security against the unknown and unknowable, including how quality answering services can … Read more
How did your business fare during the recent recession? If it scared you, there are lots of recession-proof business endeavors to choose from. These businesses thrive even when people pull their spending on fancy clothes, luxury cars, and high-end latte drinks. What People Still Need When Money Is Tight What are the two things we … Read more
If you read much of anything business-related these days, it won’t be long before you stumble on something about big data. Big data isn’t a buzzword or a passing trend. It’s real, and it is important for the future landscape of business. However, big data isn’t always worth the investment. Here’s what you need to … Read more
