March 1, 2015

Different Types of Answering Services

Answering services can be an invaluable tool for businesses in a wide range of industries, from healthcare to manufacturing. These “virtual receptionists” are an excellent option for businesses that don’t need or cannot afford to hire additional part or full-time staff to handle the broad range of functions a live answering service can provide. These services include:

  • Alarm monitoring and notification
  • Telephone answering services
  • Call center services and customer support
  • Appointment confirmation and scheduling
  • Emergency dispatch
  • Order entry
  • Virtual receptionist
  • Survey services
  • Event registration
  • Deal location services
  • Employee screening

Live agents professionally handle calls using a telephone number you provided to your customers with your scripts and/or messaging unique to your company. Whether you need seasonal help with event registrations or long-term, permanent assistance with order entry, emergency dispatch, appointment scheduling or other functions, an answering service is an affordable way to ensure operational efficiency and customer satisfaction.