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Fires, tornadoes, floods, earthquakes, even terrorist attacks are real threats to business operations everywhere. Do you have a solid plan in place to recover your business if a disaster does occur? Disaster recovery isn’t just a matter of repairing structural damage. It also involves restoring data, caring for your employees, and keeping up customer relations … Read more
K-Mart. Target. Home Depot. The list of businesses that have been involved in a data breach is mounting and, according to online security experts, the problem is only expected to escalate. How can you protect your business, and what should you do if a data breach does occur? Don’t deny it. Be up front and arm … Read more
If you’re starting a new business of any kind, Austin is the place to be! Outpacing the growth of most other U.S. cities, Austin is in a post-recession building spree, and HVAC services are in demand. What does it take to be successful in this endeavor? Smart marketing, good call answering services, and a solid plan … Read more
If your employees are taking up too much valuable work time answering phone calls, you are likely trying to decide between a live answering service and a voicemail service. Which of these is the better option for you in the long run? Here are some questions to ask in order to determine which is best … Read more
Immigration is a huge news story these days, and everyone seems to have their own opinion about how the U.S. should handle immigrants. But the fact of the matter is, immigrants are here, and most likely are here to stay. Since Texas is so near the border, and there are lots of jobs here for … Read more
While you probably know that you can outsource customer service to a call center, you might not realize just how flexible and comprehensive call center services are. Depending on what sort of business or industry you’re in, you might need some or all of the various services available through an outsourced call center. Here are … Read more
You may not be able to work around the clock, but that doesn’t mean your work sleeps when you do. For businesses that often handle emergency situations or time sensitive e-mails, it’s important to have someone on call 24/7. To ensure that these emergencies and notifications get handled right away, you need to employ call … Read more
If you read the news, you probably see a number of call centers closing. Sprint, for example, closed 55 retail stores. This in turn led to three of its centers shutting down as well. It seems like the need for telephone representatives is dying out; however, it is increasing. Overall, call centers are hiring more … Read more
When you decide to go local, there are many benefits. One most don’t consider is the ability to visit. You can tour your Austin call center to see how the calls are handled firsthand. There are a few signs to look for when you tour that tell you whether the call center should be your … Read more
The call center experience has been revolutionized in the past years. New technology has given the ability for businesses to customize exactly what services to utilize. Your Austin call center can offer these to you. Dynamic Scripting When you start using provided call center services, a script is created with you to use with your … Read more
