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What Types of Services Does a Call Center Offer?

While you probably know that you can outsource customer service to a call center, you might not realize just how flexible and comprehensive call center services are. Depending on what sort of business or industry you’re in, you might need some or all of the various services available through an outsourced call center. Here are … Read more

Never Miss an Emergency or Time Sensitive E-mails Again

You may not be able to work around the clock, but that doesn’t mean your work sleeps when you do. For businesses that often handle emergency situations or time sensitive e-mails, it’s important to have someone on call 24/7. To ensure that these emergencies and notifications get handled right away, you need to employ call … Read more

Call Center Hires Increase

If you read the news, you probably see a number of call centers closing. Sprint, for example, closed 55 retail stores. This in turn led to three of its centers shutting down as well. It seems like the need for telephone representatives is dying out; however, it is increasing. Overall, call centers are hiring more … Read more

Visit Your Austin Call Center

When you decide to go local, there are many benefits. One most don’t consider is the ability to visit. You can tour your Austin call center to see how the calls are handled firsthand. There are a few signs to look for when you tour that tell you whether the call center should be your … Read more

Let Your Austin Call Center Customize Your Experience

The call center experience has been revolutionized in the past years. New technology has given the ability for businesses to customize exactly what services to utilize. Your Austin call center can offer these to you. Dynamic Scripting When you start using provided call center services, a script is created with you to use with your … Read more

Dallas Call Center Offers Personal Communication

Though most companies are heavily reliant on technology, it is nice to have personal communication available, as well. Your Dallas call center offers this service so that you have the benefits associated with customization and a live person. Customization Dallas call centers allow you to choose when and how you will be notified. You may … Read more

Contact Your Call Center with Multiple Methods

Contact Your Call Center with Multiple Methods Call centers are no longer just about the phone. Along with phone lines, there are multiple methods agents can now be reached. This makes it easier to find help any time of the day, no matter where you are. Phone A phone call is one of the fastest … Read more

How Can Call Centers Be Used in an Emergency?

When you think of call centers, you might think of professionals calling customers to set up appointments, take surveys, or answer questions customers have about a business. While these are popular uses for centers, another lesser-known use is its ability to be set up for emergency situations. Emergencies happen in companies, even when owners and … Read more

Avoid Costly Mistakes When Hiring An Answering Service!

Don’t let your business suffer due to common misconceptions. Make informed decisions for your business by downloading our FREE guide: “3 Mistakes Companies Make When Hiring an Answering Service…and How to Avoid Them!”