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Colleen Ferguson 
Your business often misses calls. Maybe you are too busy to attend each call or calls come in after hours. Even when you answer the calls, you have so much on your plate that you may not sound very attentive or helpful. How can you prepare your business for the new year, which also brings … Read more
You may feel like it’s impossible to answer customer calls in a timely manner. You have to book appointments, send follow-up messages, and handle in-person customer meetings or showcases. Sometimes, you may put customer calls on the back burner. But that’s not a good solution. Those calls can lead to new deals or sales, so … Read more
Trying to treat one of your patients while the phone is ringing can induce stress faster and give you a headache. It can be hard to manage all incoming calls during peak hours, even with other staff members. Answering the phone also comes with administrative burdens, such as taking down important information, scheduling appointments, and … Read more
As a contractor, you have many responsibilities. From project planning and budgeting to client communication and resource management, your to-do list seems endless. Your work involves spending a lot of time in the field, so you may often not have the time to handle calls. Every incoming call is either an important customer support issue … Read more
A potential client lost, an emergency unattended, or a current client unsatisfied is what any call that comes in after hours means. That’s how your legal firm most likely operates right now, which is troubling because hundreds of after-hours calls go unanswered every year, according to a study conducted by the Journal of Hospice and … Read more
Various challenges stem from managing critical infrastructure, addressing the evolving needs of a diverse customer base, and meeting regulatory requirements often faced by utility companies. These companies navigate a complex terrain that demands agile and effective solutions, from billing discrepancies and service disruptions to the increasing demand for sustainable practices. Ensuring customer satisfaction and operational … Read more
Real estate investment rewards and enriches investors. However, like most other businesses, the industry faces many challenges. Real estate firms must manage client expectations and navigate market fluctuations, among other obstacles that can affect their success. Fierce competition and the demand for exceptional client service are pivotal factors that can determine an investor’s success or … Read more
You love being a dentist and running your own practice. You care about your patients and their smiles, while also taking care of the business side of things. But sometimes, it can be too much to handle. That’s why you need a fully customizable dental answering service. It can make your life easier and your … Read more
In today’s dynamic and ever-evolving business world, seasonal businesses, especially those that cater to the end-of-year holiday season, face unique challenges that demand flexible and adaptive solutions. They experience an explosive surge in customer demands, inquiries, and order volumes during their peak seasons. The surge often places immense stress on their operations, testing their ability … Read more
Customers expect rapid responses and assistance at all hours in today’s fast-paced, interconnected world. Providing 24/7 customer service reduces frustration and enhances customer satisfaction. It also sets your business apart from competitors who provide only limited customer service hours. However, this endeavor comes with several complexities and challenges, including operational hurdles and costs. The integration … Read more
