December 12, 2023

Starting 2024 Right With a Virtual Answering Service

A Call Center Agents

Your business often misses calls. Maybe you are too busy to attend each call or calls come in after hours. Even when you answer the calls, you have so much on your plate that you may not sound very attentive or helpful.

How can you prepare your business for the new year, which also brings changes to the business landscape? It may seem hopeless, but a virtual answering service can solve your problems.

A top virtual answering service, like Always Answer, can offer you these benefits:

  • An inexpensive team that is available 24/7.
  • A record of your calls for future playback.
  • A custom greeting for your customers. 

Today, we will show you how a virtual answering service can help you start the new year the right way.

What Is a Virtual Answering Service

A virtual answering service is like a receptionist who can handle all your calls and give you vital information promptly. The only difference is that a virtual answering service can answer all the calls your business gets, no matter how many.

What Is The Top Virtual Answering Service for the New Year?

A leading virtual answering service like Always Answer uses live agents for their workforce, even though they can scale and answer all your calls. You can tell Always Answer’s live agents how to greet your customers in a custom way. These custom greetings help you maintain your brand or business identity.

Most call centers are very rigid and robotic in how they handle each call. With Always Answer, you can choose a custom script that their live agents must follow for each call. You can also decide what information they should record from each call and what questions they should ask the caller.

A virtual answering service can be more than a robotic service with no customizability. With services like Always Answer, you can improve your call-answering capabilities without losing your customers.

How a Virtual Answering Service Can Help Your Business In The New Year

The main way a virtual answering service can help your business during the new year is by expanding its capabilities without costing you a fortune. The start of the year can see prices rise and thus it makes it difficult to keep a business within budget. Fortunately, with Always Answer, you only pay for the calls answered not for the downtime in between.

That means if you don’t get any calls then you don’t have to worry about the cost to your business because you won’t be paying for any of that time. The Always Answer service is made up of business-friendly features just like this one. 

Let’s get into the best that the service has to offer and how it can help your business.

24/7 Virtual Answering Service

Of course, a virtual answering service needs to be available at all hours of the day but Always Answer takes it a step further by providing a 24/7 answering service with 24/7 live agents available. That means even if a customer calls your business at odd hours of the night or when your office is closed, they’ll still be greeted by a live agent.

As mentioned before, these live agents will be following a custom script that you provide. Asking the questions that you want to be asked and gathering relevant information from each call. This information is then sent to you in the form of a detailed report.

Detailed Reports

The detailed reports that Always Answer provides are available after each call. Included in these reports is information about each call including:

  • The date and time of a call.
  • The caller ID of each call.
  • The duration of each call.

Relevant information gathered from each caller by our live agents can be sent to you via email, fax, or text. These reports will have the answers to whatever questions Always Answer’s live agents ask your customer or the caller.

These reports act as a way of gleaming the most important parts of each call, ensuring that you are never left out of the loop.

Every Major Language Supported

Businesses with global operations, those looking to expand overseas, and those with a diverse customer base desperately need a bilingual answering service. Fortunately, Always Answer has a team of live agents that can speak both English and Spanish.

Not only is this team well-versed in what they do, but they can also provide support to your business in more than 170 of the world’s languages. This is possible thanks to state-of-the-art translation tools and software used by Always Answer’s agents. They will take information from each call and translate it back into English for you to look over.

A happy Call center Agent

More Than a Virtual Answering Service

Always Answer has features that make it more than just a virtual answering service. The service provides call centers, with their main call center operating out of Dallas, Texas. This call center can be used by your business not just for customer support relations but also for conducting surveys! Here’s how it can work for your business.

Customer Support

The call center agents of Always Answer can be used as a full-stack customer service solution. These agents can help your customers troubleshoot any technical issues they may be having. In addition to that they are also capable of providing product support to those who may need it.

Of course, traditional customer support functions are also available including taking orders from each call and handling the required information. Do keep in mind that these functions are only possible because Always Answer employs live agents and does not use unsettling AI technology to handle their calls.

Full Survey Service

A full survey service is also provided by Always Answer. With this service, the Always Answer team will work with you to create a series of questions that are designed to gather information relevant to whatever task you have in mind. 

This data can be used to better inform your future endeavors and help you understand what services or products your customer base would best resonate with. Inform your team and yourself with the right data so that you can steer your business in the right direction.

FAQs About Virtual Answering Services

A virtual answering service like Always Answer can be robust and offer plenty of features to help and scale with any business setup. However, in case you have questions about virtual answering services in general, we’ve taken the liberty of answering the most commonly asked questions pertaining to the subject.

What Types of Businesses Can Benefit From a Virtual Answering Service?

Virtual answering services are beneficial for a wide range of businesses, including small businesses, medical offices, legal firms, service-based industries, and e-commerce. Pretty much any business that wants to enhance customer service and manage incoming calls more efficiently.

To learn more about hiring the right answering service, here are three common hiring mistakes companies make.

How Does a Virtual Answering Service Contribute to Customer Satisfaction?

Virtual answering services like Always Answer contribute to customer satisfaction by ensuring that calls are promptly answered, messages are accurately taken, and customers receive the assistance they need.

The 24/7 availability of virtual answering services enhances accessibility, providing customers with support beyond regular business hours and creating a positive impression of the business’s commitment to customer service. 

Here is more information on how call centers are providing better customer support.

Can a Virtual Answering Service Handle Different Types of Calls?

Yes, Always Answer is versatile and can be tailored to handle various types of calls based on the specific needs of the business. Whether it’s:

  • Answering general inquiries
  • Providing customer support
  • Taking orders
  • Scheduling appointments

This service can be customized to align with your business’s objectives. Always Answer’s live agents have the tools and training at their disposal to handle any kind of call. Always Answer has many excellent customer service qualities

Best Virtual Answering Service for 2024

You can improve customer support by using a virtual answering service to respond to every customer or potential customer who contacts your business. This can also increase your productivity by letting you focus on more pressing matters instead of answering calls all day.

Contact us today to learn more about how a virtual answering service can help you start the year off right! Or click here to learn more about how a call center or a live answering service can support your business expansion.