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Small businesses are under increasing pressure to compete as a global economy opens up their traditionally exclusive territory to rivals for customers from around the world. Providing exceptional customer service is one way small businesses can rise above competitors, but providing top notch service on a small business budget can pose a seemingly impossible challenge. … Read more
Almost any type of business that you can imagine depends on maintaining a healthy relationship with its customer base. With some types of business, however, this is far easier said than done. For instance, a great number of companies must routinely converse with customers over the phone—to process orders, to set appointments, or for other … Read more
One of the questions we are asked the most is, “How do I know when I need to use call center outsourcing?” If you’re wondering whether or not your business could benefit from using an outsourced call center, consider the following points: Take an honest look at your customer service skills – Most small business … Read more
Recently, the news headlines have been dominated by tragedy. Coffee shops, factories, and ordinary workplaces have been instantly and irreversibly catapulted into chaos and mayhem. Have you considered beefing up security to keep your workers safe? Here are three tips for providing better security against the unknown and unknowable, including how quality answering services can … Read more
Dallas, San Antonio, Houston, and other Texas cities are seeing significant increases in immigrants from Mexico, Central America, and South America. All of the newcomers are potential customers — but how do you reach out and get this business? These potential customers need all kinds of goods and services: plumbers, mechanics, doctors, flower shops, clothing, … Read more
Do you think hiring a call center is only for businesses needing an answering service? If so, you’re missing out on some of the best work call center outsourcing can do for you! Businesses That Need to Generate New Leads Sometimes, businesses reach a sort of saturation point, when most people who have heard their … Read more
Though you can reach more people with a broad telemarketing campaign, more successful campaigns find a way to target the audience that is most likely to need their products or services. This calls for some research and planning before you hire a call center to implement your outbound marketing campaign. Analyze the Product or Service … Read more
The economic situation has improved somewhat, but companies still feel the pressure to perform better for cheaper. Demands for high-quality products and services are up, while revenues and tax breaks are down. In order to survive, you can outsource many office tasks to streamline your internal processes and focus on what your company does best. … Read more
While you probably know that you can outsource customer service to a call center, you might not realize just how flexible and comprehensive call center services are. Depending on what sort of business or industry you’re in, you might need some or all of the various services available through an outsourced call center. Here are … Read more
There are all kinds of businesses out there, including ones of vastly different sizes and customer bases. What they all have in common is the need for great communications systems with their customers and clients. Put yourself in the place of a customer who calls up your phone and gets a busy signal, voice mail, … Read more
