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Challenge Brookesmith SUD Office faced a critical situation during a large, extended outage just before Christmas 2023. The office experienced a high influx of customer calls from frustrated and concerned clients, seeking urgent updates. With limited internal resources, managing the sheer volume of calls was overwhelming, leading to the risk of poor customer experiences. Solution … Read more
Answering services vs call center services: are you using the right tool for your business? The differences between these two services are significant, affecting various aspects such as: Scale of operations Customer support capabilities Levels of support for your business Businesses often hire the wrong service, leading to disappointing results. To leverage these tools effectively, … Read more
Spreading the word is crucial for nonprofits, but a big marketing win can lead to a flood of calls and messages. This can cause nonprofits to miss out on donations and volunteers. To avoid settling for average fundraising, nonprofits face a challenge: They need to grow their team Scale up, or; Keep their phones ringing … Read more
It’s not possible to start and end your workday without answering the phone, or is it? As a tow truck driver, you know that half the job is sitting in your truck and answering incoming calls from business owners and drivers who need your assistance. As crucial to your job as this practice may be, … Read more
Regardless of the cause it supports, the fundraising center needs to increase its outreach if it wants to accomplish its fundraising goals. Sadly, most fundraising centers simply don’t have the budget to hire more workers, and volunteers are always in short supply. With that said, are all fundraising centers doomed to fail to hit their … Read more
You want the best for your business, and that means choosing the right call centers and answering services. Some answering services try to save money by outsourcing their call centers to other countries, where the language and culture can be very different. This can cause problems for your customers, who may not understand or be … Read more
The job of a property manager never ends. Calls about broken pipes, leaky faucets, or vandalized properties can come at any hour of the day. It’s never-ending and the worst part is that keeping up with everything is impossible. After all, you need to sleep eventually. These issues are worse because most of them require … Read more
Any CPA practice can get inundated with calls from people with tax-related inquiries during and around tax season. These inquiries include: How can they reduce their tax bill? Do they qualify for a deduction? What deductions should they prioritize? These serious questions can often lead to new clients. However, handling your current clients and addressing … Read more
Your business often misses calls. Maybe you are too busy to attend each call or calls come in after hours. Even when you answer the calls, you have so much on your plate that you may not sound very attentive or helpful. How can you prepare your business for the new year, which also brings … Read more
In today’s dynamic and ever-evolving business world, seasonal businesses, especially those that cater to the end-of-year holiday season, face unique challenges that demand flexible and adaptive solutions. They experience an explosive surge in customer demands, inquiries, and order volumes during their peak seasons. The surge often places immense stress on their operations, testing their ability … Read more
