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Protecting the personal information of your customers is something call centers need to take seriously. Many contact centers are often surprised to discover they are not compliant in all areas of security when it comes to protecting both customer and employee data. Whether you outsource your call center services, have your own in-house call center, … Read more
Physician practices are not always that familiar with the benefits of using a call center for their office. They might assume call centers are just for retail businesses, and have misconceptions about calls having to be answered overseas or about not being able to receive emergency calls and messages in a time fashion. However, call … Read more
Quality assurance isn’t a game of “gotcha” that you play with your employees. The very best quality assurance programs for answering services and related businesses are collaborative, coaching programs that provide support to employees when they struggle and encouragement when they succeed. To establish a quality assurance program that elicits buy-in from employees and achieves … Read more
Operating a business and incorporating a social media plan seems challenging. You must have a plan and know what it is you want to achieve by utilizing social media. Once you have your plan in place and your presence established on social media, you need to be able to determine how well you are doing. … Read more
When you run a nonprofit, the quality of customer service your supporters get from your call center and personal representatives is just as important as it would be if you were a business. In fact, it may be even more important. To members of the public looking to become volunteers, supporters, and donors, how they … Read more
Helpful service is the foundation of every business, as it’s the best way to ensure customer satisfaction and to keep people coming back. Work with in-house teams, or outsource support to customer service call centers to keep clientele happy with the experience of shopping for your products or services. Here are just a few reasons … Read more
Small businesses succeed thanks to the work of their employees. When a business fills even its lowest ranking positions with smart, talented, and enthusiastic workers, its chances of succeeding in its goals and meeting its customers needs become much greater compared to their competitors who don’t pay as much attention to the quality of their … Read more
We work with a lot of real estate agents in our Dallas call center, so we know how tough a job it can be. If you’re looking to find success in the realtor business, try following these 3 tips for real estate success. Return messages ASAP – The most successful real estate agents are the … Read more
Small businesses are perfect targets for hackers attempting to gain information to commit various acts of cyber crime. Most small businesses have vulnerabilities which are easy to exploit due to the lack of employee training, unsecure network and Internet connections, and improper call handling procedures. Fortunately, there are several things you can do, such as … Read more
Marketing: it’s something that every small business needs to do, but something that most small businesses struggle to afford. Finding effective marketing solutions that fit your small business’s advertising budget (if you even have an advertising budget) can be a difficult task. If you’re struggling to get your call center’s phones ringing, try these low-budget … Read more
