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Colleen Ferguson 
If your real estate business lacks a clear answer to how you find leads and how they contact you, it’s time to address this critical issue. Without an efficient lead capture process, you risk missing out on potential clients and revenue. Even those who have a lead capture system in place may not be managing … Read more
Public trust in their government has plummeted to an all-time low. This holds true for any country’s government you consider. A significant factor contributing to this erosion of trust is the preceding breakdown in communication. Once, the public could easily contact government officials. With the ubiquity of voicemail and automated voice recordings, however, this ease … Read more
Investing in your business is essential, but it’s all about smart allocation of resources—don’t let your budget run wild. Small businesses often hit a wall, a real catch-22: they need to expand their team to grow, yet financial constraints make hiring seem impossible. Innovation trumps desperation—seeking additional funding or accruing debt are traditional routes, but … Read more
Can you be sure of the value and efficacy when you purchase a service or product? Unfortunately, typically, you cannot. A service’s website may display numerous vibrant powerpoints, but these do not guarantee truth. This uncertainty forces businesses to take a leap of faith when solving issues. Businesses with tight budgets may face decision paralysis, … Read more
You should know who you are inviting to interview for a position at your company and feel confident about it. Yet, often, this is not the case. Hundreds of applications instantly swarm each available job position, and, unfortunately, a large majority of these applicants are unsuitable for the job. Worst of all, you are stuck … Read more
Just because someone calls your medical practice doesn’t guarantee an appointment on the books. When a caller books an appointment, it’s not a sure bet they’ll make an appearance. Even patients who show up might hold back on sharing all their concerns with you. These scenarios often lead to one outcome: patients miss out on … Read more
Micromanagement is the black hole for dynamic leadership—it’s where visionaries lose their spark. Directors are sounding the alarm: the minutiae of daily operations are devouring their time and energy at an alarming rate. Growth is stifled when leaders can’t channel their efforts into strategic planning or business expansion. The reality bites hard—there’s an undeniable need … Read more
It’s not possible to start and end your workday without answering the phone, or is it? As a tow truck driver, you know that half the job is sitting in your truck and answering incoming calls from business owners and drivers who need your assistance. As crucial to your job as this practice may be, … Read more
How do your Monday mornings unfold? As soon as you arrive and settle at your desk, do waves of customer inquiries and concerns overwhelm you? Customer support is crucial for all businesses, but it shouldn’t consume your entire morning or derail your schedule. A better approach exists for managing customer inquiries without compromising the quality … Read more
Oftentimes, conservation and environmental agencies fail because of their own mismanagement and inefficiencies. It shouldn’t be difficult to come into contact with an environmental agency worker and yet this is typically the case. We understand that environmental agencies usually run on razor-thin margins and thus, are unable to employ enough workers. But when it becomes … Read more
