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Colleen Ferguson 
How much paperwork do you handle in a day? If you don’t have a solid answer, that’s understandable. The point is, that the administrative tasks of running a small business are enough to occupy your entire day and when you are on a tight budget, simply hiring a couple of workers to help you out … Read more
When every day starts off as a mad scramble between you trying to properly address whoever has just walked into your medical practice and answering the phone, it’s clear something has to change. This is especially true when you consider the fact that the person calling could be having a legitimate emergency. On the other … Read more
Running a successful sanitation company requires cooperation, so you need to communicate easily with all the stakeholders. But that’s not always easy, because waste management and sanitation companies in the US work with many different entities, such as: Local regulators Federal departments State administrators Regional government branches That’s why you might need an answering service … Read more
You deserve to have every child support issue resolved quickly and efficiently. You want to help every caller and address their concerns, but sometimes it’s not possible. I’m sure you face many challenges, such as government red tape, paperwork overload, and tight deadlines. But don’t worry, there is a tool that can make your life … Read more
You need more than someone who can answer your calls. Otherwise, you would use a custom answering machine. You need someone who answers every call and handles it professionally and confidentially. You could hire an in-person receptionist, but that is not what your business needs. An in-person receptionist is expensive and not scalable. You will … Read more
You always lose opportunities when you miss calls, but in today’s interconnected world, your potential leads also go straight to your competition. The solution seems simple: just pick up the phone. However, you cannot do that when you have to manage supplies, monitor expenses, and plan events. Hiring an in-person receptionist can be expensive and … Read more
You want the best for your business, and that means choosing the right call centers and answering services. Some answering services try to save money by outsourcing their call centers to other countries, where the language and culture can be very different. This can cause problems for your customers, who may not understand or be … Read more
Answering a phone call is not as easy as it sounds. You have to follow a whole set of steps to make sure you handle each call properly. These steps include: Checking how urgent and important the call is. Collecting relevant information. Connecting the caller to the right person or department. Taking down callback details … Read more
You know how hectic it can be to install and maintain plumbing systems while juggling your busy schedule. One call can throw off your whole plan and make you double-check everything, but you can’t just ignore your phone. In this fast and competitive business world, you can lose customers if you miss their calls. They … Read more
Emergencies keep happening even when most of your staff is off for the night. The same goes for after-hours calls and medical inquiries. A medical practice or hospital has a lot to deal with and more workers won’t solve the problem. A new call response team would face the same operational challenges as the rest … Read more
