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Colleen Ferguson 
You want the best for your business, and that means choosing the right call centers and answering services. Some answering services try to save money by outsourcing their call centers to other countries, where the language and culture can be very different. This can cause problems for your customers, who may not understand or be … Read more
Answering a phone call is not as easy as it sounds. You have to follow a whole set of steps to make sure you handle each call properly. These steps include: Checking how urgent and important the call is. Collecting relevant information. Connecting the caller to the right person or department. Taking down callback details … Read more
You know how hectic it can be to install and maintain plumbing systems while juggling your busy schedule. One call can throw off your whole plan and make you double-check everything, but you can’t just ignore your phone. In this fast and competitive business world, you can lose customers if you miss their calls. They … Read more
Emergencies keep happening even when most of your staff is off for the night. The same goes for after-hours calls and medical inquiries. A medical practice or hospital has a lot to deal with and more workers won’t solve the problem. A new call response team would face the same operational challenges as the rest … Read more
Have you prepared your tax filings for the coming year? Do you know what your marketing strategy will be? These questions may give you a mild headache, but you’re not alone. Many people find the end of the year and the beginning of a new one incredibly busy. However, you need more than a marketing … Read more
The job of a property manager never ends. Calls about broken pipes, leaky faucets, or vandalized properties can come at any hour of the day. It’s never-ending and the worst part is that keeping up with everything is impossible. After all, you need to sleep eventually. These issues are worse because most of them require … Read more
Any CPA practice can get inundated with calls from people with tax-related inquiries during and around tax season. These inquiries include: How can they reduce their tax bill? Do they qualify for a deduction? What deductions should they prioritize? These serious questions can often lead to new clients. However, handling your current clients and addressing … Read more
As an electrician, you might enjoy your lunch one minute and spring into action the next. However, preparing to tackle any emergency that comes your way isn’t easy when heavy technical work demands your focus. Now picture this: you’re identifying the source of an electrical fire and isolating affected circuits, all while the clock ticks … Read more
You oversee staff, implement new office procedures from upper management, and maintain administrative systems, which can exhaust you by day’s end. Your team, equally busy, manages prescriptions, patients, and inevitable emergencies. But with everyone fully engaged, who answers the phone? Even with dedicated staff, there’s never enough time to give each call the attention it … Read more
Your business often misses calls. Maybe you are too busy to attend each call or calls come in after hours. Even when you answer the calls, you have so much on your plate that you may not sound very attentive or helpful. How can you prepare your business for the new year, which also brings … Read more
