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The call center market made a revenue of $27.1 billion in 2022 and is deemed to rise to $55.5 billion by 2029. The COVID-19 pandemic highly influenced this rise, considering that the imposed new rules made everyone alter their normal lives. Even now, the post-pandemic world is changing all aspects of our personal and business … Read more
New trends are constantly springing up in every sphere of life, revolutionizing how we perform our day-to-day tasks. Usually, they mark a continuation of the trends from the previous year. But that’s not true for 2022. The COVID-19 pandemic changed our perception of time, money, and life. There are shifts in how customers behave and … Read more
With the way the economy goes through ups and down in almost quick succession, It is hard to predict where it is headed. And with recent global developments, businesses need to whittle down costs to stay competitive. Many enterprises turn to outsourcing to save resources. Specifically, a lot of businesses choose to outsource customer service. … Read more
Consumers have long been discerning about the customer service they receive, but the prolonged effects of the COVID-19 pandemic have exacerbated their need for excellence from businesses. Consider the following statistics: 93% of customers are more likely to purchase again from brands with excellent customer service 64% of consumers find customer experience more important than … Read more
Your business needs to invest in your customers’ satisfaction to outpace your competitors. Compared to brands with inferior customer service, those that create superior customer experiences bring in 5.7 times more revenue. As technologies develop, companies find new ways to streamline their customer service operations and increase their effectiveness. If you want to keep up, … Read more
If there is anything that business analysts like to emphasize to growing companies, it’s the fact that customer experience is now everything. The user experience and customer satisfaction have become the cornerstone of every company’s marketing. One of the best ways to figure out what brings customers satisfaction, what they care about, and what concerns … Read more
There are so many different ways for businesses to reach customers today. Social media, text, web, and many other platforms—all of these have methods to allow companies to reach out to their customers. And they work: the numbers from marketing studies throughout the world, not just in the United States, showcase how effective it is … Read more
Quick response times and customer concerns addressed efficiently are essential to fostering brand loyalty. Meanwhile, slow customer response times will result in loss of customers and revenue. However, you also have other tasks that might need more immediate attention. You need strategies and systems that will make responding to customers more efficient. Here are 4 … Read more
About 90% of global customers consider customer service important in fostering loyalty to a brand. As such, savvy companies put only the best employees on the communication frontlines. Here are seven key qualities to look for in a stellar customer support agent. High Emotional Intelligence The role of customer service and support agents revolve around … Read more
Marketing and sales platform Hubspot found that 68% of consumers are willing to pay more for products and services from a company known to offer customer service experiences. That means providing a good customer experience is still at the heart of customer service. However, the world is quickly changing and becoming more digital. How will customer … Read more
