5 Strategies to Enhance First Call Resolution

call center technicians to solve the customer's problem

Improving first call resolution is one of the most common goals of contact center managers and phone answering service owners. After all, from the customer’s perspective, receiving the correct information the first time they call in for help is the definition of satisfactory service. Many call centers struggle with balancing FCR against other metrics like … Read more

Avoid Costly Mistakes When Hiring An Answering Service!

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