General

As a physician you probably have an automated answering system that handles most of your after-hours calls relatively effectively. But have you ever given much thought to the way it handles patients who have an emergency situation.  If your automated system does nothing more than tell these patients to hang up and dial 911, they … Read more

Often time’s business owners have to choose how they will make their business grow, whether to invest their money into producing more products, whether to invest it in advertising or to staff a call center of their own to meet the demand. Staffing your own phones can be very costly and prevent you from investing … Read more

As businesses grow and begin to add products and the ability to take orders online, by mail and by phone, there comes a growing need for these businesses to either add their own calling center to take orders or to outsource it to a call center that can handle catalog sales for them. The investment … Read more

An essential part of your health care agency is providing your patients with 24 hour a day live phone answering to ensure that their concerns are met in a timely fashion. Call centers must be set up and trained for medical answering services which are not like most other types of answering services. In addition … Read more