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Many answering services are just downright not value for money. They don’t care about call quality. They just want to save cash by hiring cheap call centers in places where people don’t speak English well. That’s bad for your business. You need someone who understands your callers and how to talk to them. Especially if … Read more
Ecommerce site management is a nightmare of multi-tasking. Even the routine parts, such as updating product descriptions and managing inventory, take up a lot of your time. When you add financial management, marketing planning, and customer support, you get a mountain of tasks that no one person can handle. Customer support is a key area … Read more
You know how frustrating it is to call a hospital or a medical practice and get stuck with a robotic voice or a clueless agent? You don’t want to waste your time on the phone, you want to talk to a real person who can help you book an appointment. That’s why you prefer to … Read more
You check your emails, respond to them, see what calls came in overnight, schedule meetings, send out appointment reminders, plan out your day, and so on. You know it’s impossible to keep up with all this. And you can’t afford to hire a receptionist as a contractor. The good news is, you don’t need one. … Read more
You know how it feels to visit a foreign country: you’re like an alien on another planet. You can’t speak the language, you can’t tell the time, and you can’t get anything done. Some people love that feeling when they travel, but not when they call your business. That’s what happens when you hire a … Read more
As an insurance agent, you know how much time and effort it takes to process a claim. It’s a complex and tedious task that often gives you headaches. On top of that, you have to deal with incoming calls that distract you from your work. You may feel like your life is a chaotic mess, … Read more
You think pulling off an event is easy, right? You just have to plan the event, order the food on time, accommodate every attendee’s dietary needs, call every attendee and collect their information, send out event reminders, and… well, the list goes on. …and it goes on for a long time. Events can be great … Read more
Columbus has a unique culture, like much of Ohio, and sometimes people from other states find it hard to truly understand. This makes Columbus, Ohio special, but it can also cause problems for businesses that want to expand their customer outreach. Out-of-state call centers or worse, call center services that may not even be based … Read more
How much paperwork do you handle in a day? If you don’t have a solid answer, that’s understandable. The point is, that the administrative tasks of running a small business are enough to occupy your entire day and when you are on a tight budget, simply hiring a couple of workers to help you out … Read more
When every day starts off as a mad scramble between you trying to properly address whoever has just walked into your medical practice and answering the phone, it’s clear something has to change. This is especially true when you consider the fact that the person calling could be having a legitimate emergency. On the other … Read more
