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Call Center Best Practices: The Pros and Cons of Recording Phone Calls

People performing Call Center Best Practices

“This call is being recorded for quality assurance purposes.” It’s a phrase you hear almost any time you call a customer service line. Even many small businesses have taken to recording their ingoing and outgoing calls. While recording phone calls can offer businesses some great advantages, there are also several pitfalls that need to be … Read more

Avoid Costly Mistakes When Hiring An Answering Service!

Don’t let your business suffer due to common misconceptions. Make informed decisions for your business by downloading our FREE guide: “3 Mistakes Companies Make When Hiring an Answering Service…and How to Avoid Them!”