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Always Answer Most small businesses try to handle their own calls for as long as possible thinking that a call center is only for larger businesses with more calls. Many small businesses owners are under the assumption that a call center is expensive and will cost them more than it will benefit them. The truth is that … Read more
There are few inbound calling needs that a call center cannot handle, meaning it is easy for you to get the help you need managing your calls. Outsourced call center services range from taking orders, to alarm monitoring and scheduling events. Simple answering services are available 24 hours a day and 7 days a week … Read more
Your business is growing and with it the number of products you sell and the number of orders you receive will grow with it. Soon you will come to a time if you have not already that you cannot handle all of the incoming calls that come with having a catalog and the needs your … Read more
Small businesses need to cut costs where ever they can, but the simple fact is that many small businesses will need an answering service of some kind. If you are in the service industry for instance, such as plumbing or heating, then you need to provide the ability for your customers to reach a live … Read more
Planning an event means having a place for your event attendees to call to sign up for the event. This can mean having access to payment processing, event scheduling, as well as offering up information about the event such as additional costs or how to get to the event. This is a task that is … Read more
A call center service is truly no better than its employees, and it is the call center that hires only the best operators and properly trains them that will last the longest. We recognize how important committed and dedicated staff is to providing you with the best possible service which is why we offer a … Read more
Keeping up with your competitors is no small task especially if some of your competitors are much bigger than you are and have access to resources that you do not. Finding an edge means using all the resources available to you to streamline your business and offer your customers the features they most need and … Read more
These days more and more businesses are opting to do without an office, their businesses take them out on the road and to their customers’ homes anyway so having an office is an unnecessary expense that many of these businesses choose to not opt for. However despite not having an office someone still needs to … Read more
Do you ever wonder how many sales you lose because of busy phone lines or because your staff has no choice but to point a customer on hold? When your company is small and can handle the orders it gets then it makes sense to take your own orders, but as your company grows having … Read more
There comes a time when your staff can no longer handle all the calls that come into your business and do their other work as well. You are then faced with the choice between outsourcing some of your phone tasks and hiring more staff to handle them. Outsourcing some of your phone tasks to an … Read more
