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January 5, 2023

Answering Service San Antonio: How to Properly Screen Employees

An answering service San Antonio

San Antonio, like much of Texas, is booming. Talent from all over the world is flocking to the city and creating many opportunities. But with larger talent pools, it becomes harder to find the best fit for the job.

You can’t interview every potential hire or employee repeatedly. This is true whether you run a small business or a large enterprise. It seems impossible to hire the right people in a limited time.

The solution is simpler and easier than you think. A San Antonio-focused answering service has the manpower and experience to handle delicate tasks like employee screening.

In this post, we’ll show you the one answering service in San Antonio that stands out and why you need to screen potential employees.

Why You Should Screen Your Employees and How an Answering Service San Antonio Helps

You need to screen your employees and potential hires if you want to build a competent team. This is true for any business based in Dallas or San Antonio.

Some common misconceptions about employee screening are:

  • An initial interview is enough to judge a candidate’s suitability, so screening is not necessary.
  • Employee screening is only for new applicants and hires, not for existing team members.
  • Employee screening is too time-consuming and not worth the effort.

These misconceptions are all false, but the last one has some truth. Screening potential employees takes a lot of time. But it is vital and necessary.

An initial interview is not enough because you need to interact and question candidates repeatedly to understand how they would handle different situations. For example, you wouldn’t marry someone after the first date, even if it was perfect.

The same applies to hiring or promoting someone. Employee screenings are not just for new hires, they are also for deciding who deserves a promotion or more responsibility.

Now we know that screening your employees is essential for creating a great team. But how can you do this on a tight schedule? The solution is to hire a quality call answering service, especially the best one on the market.

Answering Service San Antonio Features

What determines whether an answering service is quality or not? Contrary to popular belief, the answer is not an answering service that offers a bunch of features. Think of this as a quality-over-quantity scenario.

You want a focused service because bustling cities like Las Vegas require a focused approach. The specialization of a focused service is a near guarantee that you’ll be paying for a service that can get whatever job you assign to it done and done the right way. 

With that said, there are still a few features that an answering service must have in order to properly screen employees and potential hires. These features include the following.

Custom Scripts

Most call services are robotic or formulaic, they either rely on automated voice messaging systems or AI chatbots to handle different tasks. The result is subpar services or just downright useless customer interactions.

A call service for employee screenings should have live agents that are capable of following your custom scripts or instructions. This capability ensures that whatever information is gathered will be relevant to your business and the job that applicants and employees are being screened for.

Bilingual Answering

Bilingual answering allows a call service to gauge the language skills of different potential hires. If the job on offer or your organization needs someone that is fluent in both English and Spanish, a common need in the linguistically diverse San Antonio, then you need to ensure that their language skills are up to par.

An answering service with bilingual answering can properly engage with and gauge the language abilities of potential hires. Even if you don’t speak a second language, a quality call-answering service should have a bilingual and trained staff.

24/7 Availability

A service that is available and ready to assist your business 24 hours a day and seven days a week is a rarity. However, for many businesses on a tight schedule, it can sometimes be necessary. 

A top answering service for employee screening should have 24/7 availability. With this feature, the service can secure potential employees even when your business is closed. This rapidly speeds up the hiring process, while still ensuring that you get a quality new hire.

There’s only one call answering service on the market that not only offers everything we just discussed but is cost-effective. That service is called Always Answer.

answering service San Antonio AA agents

Best Answering Service San Antonio for Employee Screening and Building a Great Workforce

Always Answer manages to set itself apart from the competition right from the onset thanks to its pricing structure. While most employee screening or attorney answering services are happy to charge you for the hour regardless of whether you receive any calls or not, Always Answer bucks this trend by charging you only for the calls answered.

This means that if your business experiences any slow days, you won’t lose any money. Always Answer is perfect for screening employees because the service builds its entire functionality around its highly trained live agents. With these live agents, Always Answer is able to do the following.

Survey Capabilities

Conducting customer and employee surveys is a great way to gather data that can be used to improve your business. Through Always Answer’s survey service, you work with a special team to develop a set of questions that can be used to conduct market research on a specific task.

 Once a set of questions has been formulated, Always Answer will have their agents begin calling those relevant and collect any data from said calls.

Employee Screening Services

It’s through the use of Always Answer’s dynamic scripting software that the company is able to help you design a call flow that’ll help top candidates truly shine. 

Any information gathered will be sent to you via the following methods:

  • Email
  • Fax
  • Excel formatted report
  • Etc.

In case you prefer a more automated source, you can use Always Answer’s voicemail services. These services come with their own customized voicemail prompts. Applicants can leave any relevant information and give you time to review each applicant before making a final decision. 

FAQs About Answering Service San Antonio

Big cities like San Antonio are always going to be bustling markets not just in terms of potential customers but also in the range of services available to you. Of course, this includes answering services. 

However, it can be difficult to figure out all that an answering service can offer you. This is why we’ve taken the liberty of answering the most commonly asked answering service San Antonio questions down below.

Is It Cost-Effective to Use an Answering Service for a Small Business in San Antonio?

Yes, utilizing a top answering service like Always Answer, is cost-effective for small businesses in San Antonio. 

Some of the benefits of using an answering service include:

  • Eliminating the need for a full-time receptionist.
  • Reducing overall overhead costs.
  • Ensuring that customer calls are managed efficiently. 
  • Doing all of the above without the need for additional in-house staff.

Can an Answering Service in San Antonio Handle Calls in Multiple Languages?

Yes, many answering services in San Antonio, like Always Answer offer bilingual support. This addresses the diverse linguistic needs of the community and surrounding areas. As a result of the increased language support, you are ensuring effective communication with a broader customer base and enhancing accessibility for non-English-speaking callers.

How Does Call Forwarding Work With an Answering Service in San Antonio?

Whether you are in Reno, Nevada, or San Antonio, Texas, call forwarding typically works in the same way. Call forwarding with an answering service involves routing incoming calls to a designated phone number. 

Businesses can customize call forwarding rules, such as forwarding all calls or only forwarding calls during specific hours. This flexibility ensures that calls are directed appropriately based on business requirements.

Screen Employees the Right Way With An Answering Service San Antonio

You don’t have to spend all day screening potential employees. Always Answer, the service that screens applicants for you, saves you time and effort. Contact us today and get the best answering service to unlock the full potential of the booming San Antonio market.

Avoid Costly Mistakes When Hiring An Answering Service!

Don’t let your business suffer due to common misconceptions. Make informed decisions for your business by downloading our FREE guide: “3 Mistakes Companies Make When Hiring an Answering Service…and How to Avoid Them!”