May 30, 2023

Grow Your Agency with a Virtual Answering Service for Small Business

image of a creative agency using a virtual answering service for small business

Running your own creative agency comes with many benefits. Every day, different businesses try to flex their creative muscles, and you can make a big impact on the business you work with. While running a creative agency can be profitable, it also comes with several challenges. Many creative agencies often spend a lot of time failing to pay attention to their customer service. Good customer service is essential for any business. Therefore, how you interact with your clients has a big impact on the relationship. It can make or break a sale or contract renegotiation. A virtual answering service for small business can be a big help. Let me explain how. 

Communication skills and excellent customer service are absolutely crucial for those working with creative agencies. Other challenges facing creative agencies include setting and keeping up with deadlines, overworked staff, changing technology trends, increased competition, and managing several projects at once. These challenges, if not managed appropriately, can lead to you losing clients. They can also damage your agency’s reputation. 

A virtual answering service for small business can help you grow your creative agency by ensuring that you offer better customer service. They have highly trained, professional virtual receptionists who provide 24/7 customer service. This ensures you do not miss calls from your customers. 

image of people at the computer as a virtual answering service for small business

Not only can the virtual receptionists help address concerns and common questions of callers, but they can also help cover you when you are taking time to focus on an important project or are wrapped up in a client meeting. 

If you are thinking of growing your creative agency with a virtual answering service for small business, you have come to the right place. This article will discuss the benefits of using an answering service for creative agencies. Keep reading to learn more.

How a Virtual Answering Service for Small Business Can Help

A virtual answering service for creative agencies offers various services, such as overflow call handling, 24/7 virtual receptionist, message taking, emergency response and callouts, and appointment booking. 

The following are the benefits of using an answering service for creative agencies.

You Can Focus on Creative Work

Running a creative agency can be incredibly chaotic. With picky clients to please, tight deadlines to meet, answering phones, and performing other tasks, managing all these can be challenging. So much of the day-to-day operation of your business demands your full attention. One of the reasons why some work outputs are not as good as they could be is that the individual doing the work is stretched too thinly, performing way too many tasks than they can handle.

With an answering service for small business onboard, you can be sure to accomplish your goals. Virtual receptionists will help you to provide 24/7 customer service and answer customer calls. They can also help you with appointment scheduling. This will help you and your staff focus on creative work.

Improve Client Communication

Excellent client communication is essential for the growth of your creative agency. Missing phone calls can have a negative impact on your agency. When you fail to answer your customers’ calls on time, they feel unvalued and that you do not have things under control. Using an answering machine to communicate with your customers may not be effective because many people want personalized experiences.

An answering service ensures that your customers get in contact with you no matter what time of the day it is. Whether they are calling in the middle of the night, on the weekend, or on holiday, a qualified virtual receptionist will be available to answer their calls. Improved client communication means improved customer satisfaction.

Better Time Management

An answering service for small business takes the day-to-day tasks off your plate, freeing up you and your staff. They can help you with managing phone calls, scheduling appointments, and generating more leads. This leads to fewer distractions, more time to recharge, and increased productivity. With an answering service, you will not spend a lot of time trying to train an in-house receptionist to manage phone calls.

Enhanced Professionalism

Utilizing a virtual answering service gives your creative agency an opportunity to present itself as reliable and professional. Answering services have qualified, professional virtual receptionists who are trained on how to answer calls so that customers feel supported and taken care of right away. 

Your customers do not want to be frustrated with endless automated messages. Instead, they want a knowledgeable person who can listen to their concerns and help them promptly.

Customizable Solutions for Creative Agencies

The following are ways in which an answering service can be customized to fit the unique needs of creative agencies.

24/7 Availability

When you utilize an answering service, you get 24/7 cover for your creative agency. 24/7 availability is crucial as it helps you provide better customer service and win more customers. Today, we live in a 24/7 culture where your customers will try to contact you at any time. If they reach your office with a concern and they meet an automated voice or their calls are not answered, they will become frustrated and seek help elsewhere.

An answering service will provide 24/7 customer service and ensure you do not miss important phone calls. 24/7 answering service shows your customers that they are valued and heard.

Bilingual and Multilingual Options

Bilingual and multilingual answering services are becoming increasingly essential for small businesses. Every day, humanity is growing progressively and more interconnected, so it is becoming increasingly important to communicate with customers in their native language. However, finding employees who can speak two or more languages is not easy, and often they come with a higher price tag because of their specialized skill set.

A virtual answering service provides agents who can speak two or more languages without having them on your payroll. This can help you increase your creative agency customer base.

Custom Greetings and Custom Scripts

Custom greetings are pre-recorded messages to help screen calls. You can choose if the greeting will play at all or what the greeting will be, depending on the time and day. 

An answering service can draft a call flow for a seamless call experience by guiding the virtual receptionist with appropriate questions based on caller responses. They can work with your creative agency to develop and fine-tune call-handling instructions to provide the best answering service experience.

Appointment Scheduling

Managing your calendar or scheduling appointments can be very challenging, especially if you run a busy creative agency and have little time to answer your customers’ phone calls. A virtual answering service can relieve you of your appointment scheduling and confirmation hassles. 

They will take your calls and offer your customers the opportunity to set appointments with you and your agency. If you have an online-based appointment schedule, they can schedule around your current availability.

The Cost-Effectiveness of a Virtual Answering Service for Small Business

Utilizing a virtual answering service for small business can be a cost-effective solution for your creative agency. With an answering service, you do not have to hire, train, and pay a full-time salary to an in-house receptionist to manage phone calls. Setting up an in-house contact center can also be expensive. 

An answering service can also help you capture more leads and generate more revenue. They can help you convert more of your callers into sales. This can help your creative agency to grow.

An answering service can benefit your creative agency in many ways and help it grow. It can help you with better time management, improved client communication, and enhanced professionalism. It will also ensure that you focus on your creative work. When choosing an answering service, consider one that offers 24/7 customer service. A reliable answering service should also have bilingual or multilingual options.

Learn more about the capabilities of our customizable answering service solution for your business, or contact us, and we will be happy to help you.