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Telephone Customer Service Dos and Don’ts for Call Center Agents

Telephone Customer Service Dos and Donts

Call center agents are your company’s front line when it comes to customers and potential customers calling your business. The impression your agents make over the phone can greatly influence people’s impressions about your business. If they give the wrong impression, you could risk losing a long-time customer or discovering a horrible review online later. … Read more

Avoid Costly Mistakes When Hiring An Answering Service!

Don’t let your business suffer due to common misconceptions. Make informed decisions for your business by downloading our FREE guide: “3 Mistakes Companies Make When Hiring an Answering Service…and How to Avoid Them!”