10 Tips for Better Active Listening to Your Callers

Man practicing active listening on an apple phone

Active listening can dramatically improve the call experience of your team, agents, and customers – but how can you train your agents to be more active, better listeners, and more accurate? Easy! With these 10 tips from Personalized Communication. We want you, your callers, team, agency, everyone – even the higher-ups – to understand the … Read more