June 10, 2013

Medical Call Center Benefits

Medical call center services can provide several benefits to a busy office. Along with saving money on operating costs, technology and staff, a professional call center can offer quality service by highly trained professionals, taking pressure off of nurses and administrative assistants. Personal Communications can become an extension of your medical office, by either assisting during the day, or when your office is closed at night and on weekends.

By reducing pressure on nurses and administrative assistants, call center services can help ensure that the patients being served in your office get the attention they need and deserve, without having to wait while the receptionist takes a phone call, helping in-house services to flow more smoothly and with less stress. Call center professionals are trained, and those who work with medical offices sign HIPA forms so doctors and patients can be assured that their personal information is safe.

Answering service technology has come a long way in the 30+ years that Personal Communications has been in operation. Answering services can now provide your medical office with features such as appointment scheduling through an online calendar, which reduces the chance of overbooking, and with  overnight and weekend answering services featuring voicemail and alert messages. By hiring an off-site medical call center service, you can reap the benefits of technology, without spending extra money or giving up office space to house equipment.

Money, time, and space savings are some of the benefits of employing a medical call center to assist your in-house staff by offering customer service — an extension of your office’s availability and technological advancements. Your medical office will enjoy an improvement in operations, while your patients enjoy more efficient, personal attention.