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During peak tax season, an accounting firm experienced a sharp increase in inbound calls from existing and prospective clients. With deadlines approaching and limited internal capacity, the firm struggled to keep up with call volume — risking missed opportunities and frustrated clients. By partnering with Always Answer, the firm ensured every call was handled professionally, … Read more
The Challenge A small legal practice with a tight-knit team was feeling overwhelmed. Between managing cases, preparing for court, and handling intake calls, interruptions were constant. Attorneys were frequently pulled away from deep work to answer the phone, and support staff was overloaded. The firm knew that even small inefficiencies were cutting into productivity—and profits. … Read more
The Challenge A small but busy legal firm had always preferred to keep everything in-house—including handling client calls. But as their caseload grew, so did their call volume. The front desk couldn’t keep up, and important calls were being missed or delayed. Despite seeing the strain, the partners were unsure about outsourcing something as personal … Read more