August is a huge time for selling and buying homes, moving into new apartments for the college school year, and leasing space after staying in vacation homes for the summer. Throughout the US, we are seeing spikes in demand for property management and real estate services, including real estate answering services.
Luckily, this isn’t something new for us, as Always Answer has over 30+ years of experience handling your customers’ call needs!
Real Estate Answering Services for Your Industry
Our Leasing Telephone Concepts (LTC Answering Service) offers a vast set of solutions to meet your real estate answering service and call center needs. We have extensive knowledge of multiple real estate answering service areas, such as:
- Apartment Communities
- Commercial Buildings
- HOA Management
- Real Estate Firms
- Real Estate Agents
Whatever your needs, our customer care associate will work closely with you to create the perfect apartment, commercial, or real estate answering service plan that fits your specific needs. Our real estate answering services and specialties give you the ease you want, and the customer care your clients and renters deserve!
We are a 24/7 live real estate answering service with professional, experienced agents who are trained to understand the specific needs of the property management and real estate industries.
Get to Know LTC & Our Benefits
LTC Answering Service is a San Antonio-based company with over 30 years of experience in specialized service for property management, multi-family housing, and real estate industries.
We believe in taking care of our customers personally, and we have earned a reputation as a client-centered company where our customers and their callers, come first, 24/7!
LTC is top in experience, expertise, and quality when it comes to real estate answering services. We are not your standard real estate answering service, because we know you are not a standard client! Instead, we promise to help your business grow with our specialized services and individualized plans:
- Resident retention is our top priority. Our property management and real estate answering service agents take the extra step with your callers to ensure they feel cared for and valued.
- Our agents provide quick and reliable answering times for your residents, renters, or callers – so they never have to wait again!
- We help save your business time and money by asking the right questions for work orders and taking complete messages from potential new tenants or buyers. Don’t miss a lead because you couldn’t get to the phone – utilize our 24/7 services instead.
- We understand the nature of a major emergency such as a flood or fire. Our agents act swiftly to reach on-site staff immediately, which can help you avoid undue costs and lower stress for both you and your residents in the aftermath of a disaster or emergency.
- After dispatching, our agents will call your residents back to give them a status update on their call. We will tell the resident who they can expect and at what time so they are not left wondering about their call or their work order – this helps raise satisfaction and accountability.
- We help entice potential prospects by giving starting rates, features, amenities, and general information to retain the caller’s interest. We work as an extension of your team – just tell us the information you would like us to share with your callers.
- In addition, we ask your callers and prospects how they heard about your property in order to help you understand your leads and allocate your marketing expenses to areas that have the best return on investment for you.
Our Promise to You & Your Team
- We make sure you get your messages (emailed, faxed, or texted) in a timely manner anytime your phones are forwarded to us during business hours. Want messages after-hours? We can work out a system for that as well!
- Our staff is an extension of your office and we work as a team to provide the best property management or real estate answering services to you. Because we believe that we succeed when you, our clients, do!
- We will not release phone numbers or last names of staff to your callers, making sure you are fully protected and can retain your personal privacy.
- We take extra steps to ensure that your staff feels safe if tending to a late-night call – because we’re always there for them!
Emergency Dispatch, Messaging, Voicemail & More
Emergency calls often happened after hours when no one is in the office to take it. But our agents are highly experienced in handling a variety of emergency and maintenance calls including overflowing toilet, gas leak, HVAC issues, or hot water problems.
We can deliver urgent messages immediately with a live phone call or text message, and our text messages are followed-up by a live phone call if we do not receive confirmation that the message has been received by your on-call staffing.
You can utilize our live service in conjunction with our voicemail system for non-emergency calls as well. Receive your message immediately and deal with the call at your convenience.
Our voicemail system allows your message to be emailed to you in an attachment too, so there is no need to call and check in throughout the day.
Contact Always Answer for Your Real Estate Answering Service
LTC Answering Service is committed to providing the best in real estate answering services to you, your callers, and your business. Our knowledgeable team with over 30 years of experience is ready to take your call and wow your clients!