A majority of small businesses in the U.S. end up losing money because they can’t meet customer demands. Bigger companies, however, work with larger budgets and can afford to hire multiple departments to take care of the business — like customer support agents who can take each and every call.
For an up-and-coming business, having around-the-clock customer support can improve both lead generation and customer retention. In fact, a staggering 83% of companies in the U.S. now use some form of a live chatbot as a form of customer support or assistance.
However, most customers agree that speaking to a customer support representative over the phone is more helpful than chatting with a computer. If you’re a small business owner, having a real person on the line who can answer calls at any time of day is one of the best investments you can make.
Keep reading to learn how can live customer support services can help your business come out on top (and who can help you get there)!
Is 24/7 Customer Service Essential?
It won’t hurt if a business has non-stop customer service available. Granted, not every type of business will benefit from live agents on call — some customers don’t need to call or speak with a representative due to the nature of the product or service.
However, it’s really up to the business owner to decide whether 24/7 customer service is something their business needs. Because whether you’re a small business owner or head of a large corporation, having 24/7 customer service helps you collect profit outside of working hours.
Suppose you run an international business with international clients and customers, and people are working in different time zones. It’s already obvious how vital 24/7 customer service would be in this situation.
We recommend checking your website or social media analytics to see if traffic increases during non-working hours. If so, you may have an international audience that expects the same customer service regardless of their time zone.
How Can 24/7 Live Agents Help Your Business Thrive?
One of the major perks of live call agents is that they never let a call go unanswered. Plus, customers appreciate having their questions answered in a timely fashion, which can lead to brand loyalty.
Some of the most helpful things live call agents can do for your business include
- Provide customer support in real-time
- Increase customer-retention rates
- Improve conversion rates
- Develop long-term customer loyalty
- Enhance brand awareness
- Help meet market and customer demands
- Increase customer-satisfaction rates
- Easily track customer metrics
Plus, offering your customers quality, 24/7 customer service can save your business money in the long run.
Always Answer: The Go-To Answering Service for Your Business!
Investment in your business with Always Answer’s live answering services! Our team of versatile, trained professionals ensures you never miss another call.
With over 45 years of experience, we know that missed calls are missed opportunities — so never miss a conversion again! Our live answering services, like virtual receptionists, give your business a chance to keep up with market demands and meet clients’ requests in real time.
Reach out today and get a quote!
