October 11, 2013

Use a Call Center for Overflow Calls

You can take every precaution possible to make sure your customers receive a warm welcome and professional atmosphere when they call your office. From hiring a staff of receptionists who answer phones, to opening up multiple lines customers can reach, business owners have many options to keep their customers happy with their services. But what happens when every line is full? Keep your customers from listening to a busy signal, and waiting on hold, by hiring an answering service.

Call centers can be used to take overflow calls, ensuring that your business always runs smoothly. Even if you have a staff of receptionists and multiple phone lines, you could miss important calls, if they are not able to take every call at once during peak business hours. These missed calls could mean a missed opportunity to make money, or to give customers the professional care they need.

Customers who have busy schedules and important questions often do not want to be placed on hold while your reception desk takes earlier calls. In addition, if you have a limited number of phone lines, some customers might not be able to get through, to begin with, which can hurt your business.

For medical offices, some customers do not feel comfortable giving out their personal information to an answering machine. You can make sure they always feel comfortable, by hiring a reception service that puts customer service and confidentiality as a main priority.

The best way to make sure that you can get every client’s questions answered is to invest in a call center for overflow calls. If you do not have a reception desk, at all, these centers can also be used as a full-time reception service.

Photo: http://upload.wikimedia.org/wikipedia/commons/e/ee/Receptionists.jpg