If you run a business that schedules multiple appointments every day, especially if you are in the medical field, you should consider investing in an automated appointment reminder through an outsourced call center. These reminders are a cheap way to save you time and allow you to focus on improving your business and building a stronger customer base.
Medical call centers can include an option to remind patients of their upcoming appointments, without having to pay a receptionist to make these phone calls manually. If you have more than 10 patients scheduling per day, it could take your receptionist an hour or more to make every phone call reminding patients of their appointment times. If your receptionist has more than one task to work on that day, making reminder calls could be an unwelcome and tedious distraction to the other work that needs to be done.
Using an automated system or a live person speaking to customers through a call center can save you time, while ensuring that your customers never miss an appointment. Failing to remind customers of their appointments could result in missed appointments and less money coming in to the clinic or the company. You can prevent this from happening by investing in a system that updates your customers before their missed appointment.
With calendars on phones available on-the-go, and reminders for these dates set, customers can still miss appointments if they do not save the reminder correctly or fail to write down their appointment time. The easiest way to prevent customers from forgetting appointments is to remind them the day before with an automated call, regardless of what days your office is open.