How much time do you and your staff spend on the phone each day? If it is enough that you have been thinking about it, likely it is too much. You may considered hiring a new staff member for managing these calls, but when you consider that this type of call volume almost guarantees that customers are being missed and put on hold is it really worth it to add a staff member when outsourced call center services might serve you much better?
Get Back to Doing What You are Best at With Outsourced Call Center Services
If dealing with the phone is what you thought you would be doing the rest of your life, then you may as well have started your own answering service. You started a business because it is what you love to do, and what you do best. Being on the phone for half the day, stops you from accomplishing what you need to accomplish, which is why outsourced call center services can give you back your productivity and help you make more money than ever before.