October 23, 2013

How to Make and Take Orders with a Call Center

A call center is an important tool for businesses selling a wide range of products. You can use this service to make orders with manufacturers, advertise products to your customers, and take your customers’ orders, all with the same inbound call center. Here are the steps you can take to get your orders from the manufacturer, straight to your customer, without having to switch services.

Order Services

The first step is to order equipment and services from your manufacturer. With a call center, all you have to do is decide which services you want, while the representatives handle the rest. They can take orders from you and relay the information to the manufacturer, without you having to get on the phone with them yourself. This allows you to focus your energy on other aspects of your business.

Advertise Your Company

The next step is to find the customers who will buy the products you are selling. Call centers can double as advertising experts, providing you with information about the best locations to reach your customers. Once you have established your base, you can use the center to advertise directly to the people who need your products.

Take Orders from Customers

After you have targeted your audience, you will need to take and keep track of orders. If you have a number of orders coming in, this can be overwhelming for a small staff of receptionists. Using a call center allows you to take as many phone calls as possible on a toll-free number. This ensures that your customers get to speak to a real person when they make the call to order and that you are updated immediately when they make a sale.