June 26, 2013

Give a Voice to Your Online Business by Outsourcing Calls

If you run an business that is based online, part of the purpose of having an online base of operations was likely to avoid the additional costs required to have an office building full of staff. Your problem then becomes how to give your customers the personal feel of in-person interactions and to establish customer relationships that evoke trust and loyalty to your company. Hiring an outsourced call center can provide the missing link in the chain, from company to customer.

One of the benefits of an online business is that customers can access your products and services 24 hours a day, 7 days a week; however, you may not have the means or desire to have staff taking calls around the clock. This is where a call center steps in and fills the gap. Call center services include 24/7 out-of-office receptionists, order processing, appointment setting, and even general customer service. Personal Communications can provide all of this in the form of a friendly, well trained operator. Computer software advances and satellite technology allow calls to be routed from your business line to call center operators, online orders to be entered directly into your website, and alert messages to be sent to you or your staff via text, e-mail, or phone call, should a customer have an issue needing your immediate attention. By outsourcing calls, you can expand your company business, while keeping operation costs and hassles to a minimum.