July 5, 2013

Functions of Call Center Operators

Outsourced call center operators can service many uses for client businesses. Highly trained operators such as those at Personal Communications offer bilingual skills, medical call center and HIPAA compliance training, and dedication to customer service. A call center services can take stress off of in-house staff and extend the capabilities of your business to meet current customers’ needs and attract new business.
Personal Communications call center agency believes that the success of your business equals the success of their business, so their operators answer calls with polite professionalism and a sound knowledge base. Operators can perform the duties of a receptionist or administrative assistant, taking incoming calls, scheduling appointments, and registering callers for your business or organization’s events. They can also serve as customer service or sales representatives answering your clients’ questions and processing sales orders.

Specialty services for medical call center operators include tasks such as emergency response. An operator can be scheduled to take incoming emergency calls for your medical office and relay them to you or an on-call member of your staff through a variety of real time methods of your choosing.

By employing the services of call center operators, you can increase the level of service your business or organization is able to offer, while eliminating the need to find the funds, space, and technology for additional in-house staff.