August 21, 2013

Customer Conveniences from an Outsourced Call Center

Everyone wants services that work with their schedules — how about call center services that operate 24/7/365, so you can have the help you need, when you need it. Always Answer provides continual call center services, around the clock, and around the world, all from their centralized Dallas, TX-based call center, keeping jobs in the USA and keeping operating costs down, so they can pass their savings on to you.

Along with a team of highly trained operators who clearly and courteously take your outsourced incoming calls, your company’s resources will also be extended with Personal Communications’ cutting edge hardware and software, all stored at their facility. You get the advantage of increased workers and technology, without the overhead of running a larger office. In addition, you can use a web-based services management system to hand-pick your services, make changes, and check messages, from any device connected to the internet, so if you have to run out of the office on last minute notice, you can change your status from “in office” to “away,” and let the answering service take calls.

You also have the options of adding alarm monitoring and/or emergency alert services to your package, which allow operators to monitor your on-site alarms and/or take emergency calls from customers with messages routed to your on-call staff for immediate attention. And, if for some reason you are not satisfied with the service you receive, Personal Communications offers a money-back guarantee. Through this professional call center agency you get modern conveniences, excellent customer service, and peace of mind.