When you get far more calls coming into your office that you can possibly answer on any given day, chances are good that you are going lose customers and money simply because you cannot answer every call. Instead of risking losing far too many customers simply because you cannot answer every call, you should consider hiring an inbound call center.
Inbound Call Center Agents Can Handle All of Your Incoming Calls
When you hire an inbound call center, you get far more than just an answering service, with an answering service a message would be taken and you would have to call the customer back. By then the customer may take their inquiries or needs elsewhere and you will have lost that business. With an inbound call center questions can be answered, support offered, complaints registered and orders taken allowing your customer to get his business taken care of on the spot.