It can be a delicate balancing act to balance customers in the office with those on the phone, eventually as the phone load gets larger than the customers in line, it can cause a lot of frustration for both the customers and the staff trying to balance them all. An Answering service allows you to leave your calls to experienced operators who will use your custom scripts to answer your calls, while your staff manages those that come into your office throughout the day.
An Answering Service can Transfer Important Calls Directly to You
The calls into your office each day comprise a lot of people with general questions as well as those that need your individual attention. With an answering service operators can answer the questions that your customers have and transfer other important calls directly to you as needed.