September 30, 2013

Alarm Monitoring Offers Added Security

Call centers are often solely associated with agents performing customer calls to take surveys or check with the satisfaction of a business. While these tasks are a large part of what some call centers in Houston do, many also offer other services, such as alarm monitoring and notification. Using a specific software, some inbound call centers have the capability of notifying a business via email, if an alarm has been triggered.

Alarms can get triggered for many different reasons — some are accidental, or just a glitch in the system, but others may be due to a true threat. Through the use of state-of-the art software, call center agents will automatically receive a notification when an alarm has been tripped. They can then contact the company or send out the proper personnel to assess the situation.

Alarm monitoring provides your company with 24/7 protection, enabling you to have peace of mind about the safety of your business, without having to be there all the time. Additionally, you will be able to set up notification instructions specific to your wants and needs. This will allow you to have a working system in place, in the event your alarm is triggered for some reason.

While this may not be a service that appeals to all companies, it is invaluable for many technical-support or hosting businesses. Your customers will also benefit from our alarm monitoring service, as they can feel at ease with the level of security and scrutiny that is being performed. With the availability of immediate dispatch of personnel offered, in conjunction with email notification, regardless of the time of day, companies can continuing offering excellent service to all customers, without worrying about security issues.