You may feel like it’s impossible to answer customer calls in a timely manner. You have to book appointments, send follow-up messages, and handle in-person customer meetings or showcases. Sometimes, you may put customer calls on the back burner.
But that’s not a good solution. Those calls can lead to new deals or sales, so you need to make the most of each one. However, even with a receptionist, you may not be able to handle some calls well. That’s because some calls may be in a different language than English.
The U.S. Census Bureau says that 21% of people in America speak a second language at home. You need to reach this market to keep up in today’s global market. A 24/7 bilingual answering service can help you connect with as many customers as possible. Here’s how.
Challenges That a 24/7 Bilingual Answering Service Addresses
You want to respond and help customers right away when they call your business. This is also true for people who are not customers yet but want more information.
But this can seem unrealistic when you run a solo operation or have a small team. This is especially true for businesses that serve customers from different countries or languages.
Your business can fall behind if one phone call or customer interaction goes off the script.
24/7 Bilingual Answering Service
You can help keep things running smoothly by employing a 24/7 bilingual answering service like Always Answer.
Always Answer stays true to its name and goes beyond bilingual answering service. They provide live agents that are available at all hours of the day, every day of the week.
Not only are their live agents ready at all times to help you book appointments or gather customer information but there is also a large range of languages that Always Answer’s live agents can speak. We will get into this more in a later section but for now, consider the fact that immediate assistance to every call doesn’t have to be an unrealistic expectation.
A quality answering service can put this customer demand well within reach.
How a 24/7 Bilingual Answering Service Can Help
A quality 24/7 bilingual answering service like Always Answer offers a wealth of features that were designed to address the needs of small businesses and large enterprises. It’s this wealth of features that helps them easily scale to handle matters of all sizes.
In fact, not only is the scalability of Always Answer a factor but so too is the way each call is handled. Let’s discuss the cornerstones of the Always Answer service and what makes it a top-quality 24/7 bilingual answering service
Bilingual Answering
There’s a wide range of languages in the world today but how many answering services do you know that can offer you multilingual support in more than 170 different languages? Always Answer has live agents, aided by the latest translation software and tools, that can provide you with support for a vast majority of the world’s languages.
The languages supported by this service include:
- French
- German
- Italian
- Dutch
- Portuguese
The service also has plenty of in-house English-Spanish-speaking agents who can handle customer calls proficiently in either language. Hiring a cost-effective 24/7 bilingual answering service can instantly give your business a diverse workforce ready to handle complex customer interactions and generate more leads.
You won’t have to waste any more time attempting to use context clues just to get through a call or customer interaction. In fact, Always Answer’s live agents can translate any pertinent information and send it to you immediately.
Live Call Transfer
There are certain scenarios that may require you to personally handle a call yourself. Whether it’s you or your in-house team that needs to handle a customer directly, Always Answer offers a live call transfer service that can screen calls and immediately patch you through when needed.
To make full use of this feature, you would first provide specific relay instructions to Always Answer. They would then screen each call and if a call fits all the requirements in your relay instructions then you or a member of your team would be patched through immediately to handle the call.
This live patch transfer is optimal for any number of scenarios including:
- New leads
- Personal calls
- Emergency calls
- No callback number is available
Custom Scripts
Perhaps the biggest issue with most answering services is that they never deviate from the robotic script that their in-house team has developed. This can make it impossible for them to address the needs of any small business since each operation is unique.
Fortunately, Always Answer has trained their live agents to work with whatever custom script you have developed. The way this feature works is that you would provide a set of call-handling instructions that would then be used by Always Answer’s agents.
These instructions can include what information you would want collected from each call, the questions that should be asked to the caller, and how each call should be greeted.
What the Right 24/7 Bilingual Answering Service Offers
The right 24/7 bilingual answering service offers more than just custom call scripts and 24/7 availability. In fact, in today’s dynamic business world, an answering service needs to offer more than the usual features that you are familiar with.
A quality service needs to respect both your privacy and that of your callers. It needs to be able to justify its price and offer more than other similarly priced services. Above all, a 24/7 bilingual answering service needs to make your business accessible to under-represented sections of your industry.
Here’s how Always Answer manages to do all of this and scale your business.
Service and Price
The key to a service and its cost is weighing a service’s features against its total price point. You need to make sure that you are getting every dollar’s worth of value from the service, otherwise, you are just wasting money.
While Always Answer has more than enough features, such as custom greetings and toll free numbers, it’s how they charge you that truly sets them apart.
With Always Answer, you don’t pay for every hour or minute that you have their service. You only pay for the time spent per call answered. If there are no calls, then you don’t pay.
Privacy of a 24/7 Bilingual Answering Service
Always Answer uses state-of-the-art security technology and protocols, to ensure that their data and servers are protected and locked down. That means that any of your recorded calls or customer information is safeguarded and fully protected from unwanted individuals.
In addition to their security practices, once a call is patched through to you, Always Answer’s agents drop off from the call. Leaving you and your caller alone to discuss potentially sensitive topics and information.
In line with their world-class accessibility – which will be discussed in the next section – Always Answer has an industry-best 99.99% telephone line-up time. You can count on their phones to be ready and accessible at all hours of the day.
Accessibility
As was discussed earlier, thanks to the reliable technology that Always Answer utilizes to keep their telephone lines up and running, their service is easily accessible at all times. Regardless of what changes in your schedule you may be experiencing.
However, their accessibility goes beyond their 24/7 availability. Always Answer has an in-house team of English and Spanish speakers that can open up your business to entirely new demographics.
Aided by the latest translation software, these agents can handle calls from clients in more than 170 different languages. These agents can provide customer support, conduct surveys, and even help with event registration.
Top 24/7 Bilingual Answering Service
Always Answer is the top 24/7 bilingual answering service, and it’s clear why. Their service has a diverse and robust set of features, and their live agents can handle any custom script or customer base in any language.
Do you want to grow your customer base and reach new demographics? Contact us today to learn more about how we can help you. Or click here to learn more about the live answering and call center services that Always Answer provides.
