Medical Services Call Answering Services
When you’re responsible for a busy medical practice, not just any answering service will do. We offer HIPAA-compliant personalized answering services that you need to provide your patients with the dependable care they expect from their medical provider.
We provide health care professionals with a comprehensive array of integrated web and telephone-based services, all accessible through a universal point-of-entry.
From live or automated doctors answering services with guaranteed message delivery to physician referral and real-time appointment scheduling, we are ready to support all medical professionals:
- Dentists and dental clinics
- Medical testing centers
- Family physicians
- Home healthcare providers
- Hospice
- Pharmacies
- Doctors and other medical specialists
HIPAA Compliance for Your Medical Answering Service
Aligning daily procedure to comply with the Health Insurance Portability and Accountability Act (HIPAA) is a requirement for all healthcare providers, including their medical call centers and all doctors answering services. Personalized Communications understands the importance of protecting your patient’s information. Every agent goes through comprehensive HIPAA training and signs a confidentiality agreement at the beginning of their employment. Security measures are also put into place, ranging from building access to workstation logins.
Web On-Call Schedule
We provide access to our Web On-Call Scheduler. This feature allows you to change or view the call rotation at anytime, anywhere you have internet access.
Receptionist
Don’t miss another call. We offer full-time receptionists for a fraction of the cost. We also handle overflow or when your receptionist isn’t available to take calls.
All messages are emailed, faxed or text directly to you immediately after each call or at scheduled times.
Automated Upfront Greeting
In an effort to help save money, many service companies use our after hours upfront greeting. Automated upfront greeting usually indicate the office is closed and provides further instructions with or without press options.
Sample Greeting: “Thank you for calling ___. Our office hours are ___ to ___. For billing or general office inquiries, please call back during our normal business hours. If you have an emergency or need immediate assistance, please press -1- now. Thank you.”
Find out the value of letting Always Answer handle your calls:
contact us
The People You Need On Call 24/7.
Our friendly staff will be happy to talk to you and learn about your business needs.