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July 17, 2025

How a Hesitant Law Firm Improved Service with Remote Answering Support

The Challenge A small but busy legal firm had always preferred to keep everything in-house—including handling client calls. But as ...

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July 10, 2025

Why Communication Strategy Is Core to Care Delivery

Better care starts before the visit—and it starts at the front desk. In healthcare, the focus is often on what ...

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Patient loyalty
July 9, 2025

How a Clinic Improved Patient Loyalty with Faster Response Times

The Challenge A community clinic noticed a pattern. Patients were frustrated with long wait times on the phone and slow ...

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happy medical patient
July 3, 2025

Freedom to Focus: How Faster Responses Kept Patients Loyal

Celebrating Independence Day by giving clinics freedom from missed calls. For one busy clinic, patient loyalty wasn’t just about bedside ...

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