The Challenge
A small but busy legal firm had always preferred to keep everything in-house—including handling client calls. But as their caseload grew, so did their call volume. The front desk couldn’t keep up, and important calls were being missed or delayed. Despite seeing the strain, the partners were unsure about outsourcing something as personal as client communication.
The Solution
After hearing about Always Answer from another firm, they decided to test the waters.
The solution included:
- A 24/7 answering service to capture leads and field client calls around the clock.
- Live virtual receptionists trained to handle legal-specific inquiries with professionalism.
- A bilingual answering service to better serve their increasingly diverse client base.
- After-hours call center support, ensuring they never missed time-sensitive calls from new or current clients.
- Reliable answering service dispatch to escalate urgent matters directly to attorneys.
- A specialized answering service for law firms to maintain confidentiality and professionalism.
- Support from a broader remote answering service team that understood legal urgency.
The Results
What started as a trial quickly became a long-term solution:
- The firm experienced a 50% increase in client call conversions, simply by having every call answered live.
- They reduced call wait times and eliminated voicemails during peak hours.
- Staff stress dropped, and attorneys could focus on cases instead of constant interruptions.
- Clients appreciated the professionalism and fast response—even after office hours.
The firm also saw added benefits through Always Answer’s healthcare answering services when working with medical-related legal cases. And as they expanded into property law, they even used apartment answering service solutions to streamline communication with landlords and tenants.
With growth into multiple states, the firm maintained service consistency with Dallas answering service and Nevada answering service options.
Why It Worked
Always Answer’s remote receptionist service helped the firm provide consistent, timely support—without sacrificing quality or confidentiality. Their initial hesitation turned into confidence after seeing how well-trained the team was and how quickly clients responded to the improved service.
Thinking About Outsourcing Calls?
If you’re hesitant to hand off client communication, start small. Always Answer offers a free trial answering service so you can see the impact before you commit. Whether you need a full legal or emergency answering service, the support is flexible, professional, and ready when you are.
